Frequently Asked Questions
The things people ask us most, from who we are to what the maintenance plan covers.
- GAF-Certified Contractor
- Installation Workmanship Warranty
- Financing Available
About Roof Works
Who is Roof Works?
We’re not just a business; we are a family-owned and operated company in NW Georgia. At our core, we’re all about being upfront and genuinely caring about the folks we assist. With every project we undertake, we approach it with the same dedication and attention to detail that we would for our own family. To us, nailing that perfect roof job is just the beginning. We’re all about being transparent and honest – it’s a big thing. We go the extra mile because building solid relationships at every turn is what we’re all about. When you choose us, you’re not just hiring a company; you’re inviting a family that values your needs and the well-being of your NW Georgia property.
Why do you care for our roofs?
At Roof Works our care for your property goes beyond just providing exceptional roofing services. We get that a home is more than just bricks and beams—it’s where heartwarming moments come to life and families find peace. Every time we tackle a roofing job, you can bet we pour our hearts into making sure it’s built to last and catches the eye. You’ll find a perfect blend of quality, style, and durability in every work we do. The homes we look after aren’t buildings; they’re physical reflections of our clients and hard work. We pour as much care into them as we do, aiming to shield and uplift these NW Georgia spaces that hold so much meaning.
What makes your roofs reliable?
As a reliable roofing company in NW Georgia, our commitment to excellence is demonstrated through our GAF-certified status. This prestigious certification is a distinction granted to only about 5% of roofing companies across North America. Landing this title shows how committed we are to delivering top-notch sales, service, and setup every single time. Hitting this milestone shows you we’ve got the skills and dedication to provide exceptional roofing services to NW Georgia that exceed your expectations.
Will you help us understand our options?
Picking out the right roof is not a walk in the park, and we get that. So, we’ve built a place where it’s not just okay to ask questions—it’s encouraged! Come on in and let your curiosity lead the way. Our friendly crew is on deck to tackle all your questions, walking you side by side through each step of your roofing adventure. No need to worry about a thing! We’ve got your back with all the correct answers so you can stride forward confidently at every turn. Making you feel comfortable and confident every step of the way is what we’re all about, especially when it’s time to tackle getting that new roof on your NW Georgia home.
Getting started
How do I book a free roof inspection with you, and is there a no-obligation estimate included?
To book a free roof inspection, use the “Contact Us” or “Get a Free Quote” links on our website and fill out the information, or you can call directly. After you reach out, one of the team members will get in touch to set up a time that works for you. The inspection is 100% free, and you’ll get a straightforward estimate with no obligation—meaning you don’t have to commit to anything unless you’re ready. There are no hidden fees or strings attached.
Do you offer any financing options for roof replacement projects, and if so, how does the process work?
Financing is offered for roof replacement projects through a partnership with Hearth Financing. We can also point you toward other lenders. The process is simple: ask us where to start and we will tell you which options tend to suit projects like yours, then you apply directly with the lender you choose. This setup makes it easier for homeowners and business owners to get needed roof work done without the stress of a big lump-sum payment.
Do you offer emergency roof repair after a storm, and how quickly can someone come out to assess the damage?
Emergency roof repair is available after a storm, and an experienced team member can usually come out to assess the damage as soon as possible, often within the same day or next day depending on demand and weather conditions. Fast response is a big priority, especially for leaks or urgent issues to help protect your home and prevent further problems. Just call or use the website to request help and someone will get back to you quickly to schedule the inspection.
What we do
Are your roof repair services available for both residential homes and light commercial properties in my area?
We offer roof repair services for both residential homes and light commercial properties throughout Northwest Georgia, including Rockmart, Cartersville, Marietta, Hiram, Alpharetta, and Dallas. Repairs are handled by experienced crews who work with all major types of roofing, making it easy to cover most local needs, whether it’s a house or a small business. Regular maintenance and one-time repairs are both available, so you can get help for leaks, storm damage, or ongoing upkeep at either type of property.
Do you install metal roofing as part of your roof replacement services?
Metal roofing is one of the main options offered for roof replacement. This type of roof is known for its durability, energy efficiency, and long lifespan. Installers are experienced with metal roofing, making sure everything is measured and fit properly, and meets high quality standards. There’s also guidance on picking the best materials for your home’s style and needs. If you’re considering replacing your roof with metal, you can get a free consultation to talk through the details and see what works for your situation.
Can you tell me what types of windows you install and do you offer materials like vinyl, wood, or fiberglass?
We install a variety of window types and offer several material options to fit different needs and budgets. You can choose from vinyl, wood, or fiberglass window frames. We handle everything from measuring and ordering to installing, caulking, and insulating the windows, making sure they fit right and seal up tight. This way, you get windows that work well for energy efficiency and look good in your home.
Can you tell me more about the different kinds of roofing services you offer and whether you can also help with gutters or driveway work?
There are a few main types of roofing services offered, including repairs, new roof installations, and regular maintenance to keep your roof in good shape. Whether you need traditional asphalt shingles, durable metal roofing, or commercial TPO roofing systems, all are installed with care and attention to detail. Gutter services are also available, like installation, repairs, and cleaning for both smaller half-round and larger seamless metal gutters to help control water flow and protect the home. Additionally, driveway work can be done, with options to replace or install driveways using concrete, asphalt, or pavers, ensuring the base is stable and the surface remains smooth. Everything’s designed to be straightforward, from free consultations to clear pricing—no hidden fees.
Certification and warranty
Are you a GAF-certified roofing contractor, and what does that mean for the quality of the roof you install?
Being GAF-certified means meeting high standards for roofing expertise, safety, and customer service. Only a small percentage of roofers earn this certification. It means your roof is installed by a contractor who’s trained directly by GAF and keeps up with the industry’s latest products and methods. You also get access to strong GAF warranties that can only be offered by certified pros. This certification shows you’re working with experienced experts using trusted materials and solid installation techniques, so you can expect your roof to be built to last.
Do you offer any warranties or guarantees on your roof installation work?
Every new roof installation comes with a workmanship warranty that covers any issues from the installation process. On top of that, the materials used for your roof usually include a manufacturer’s warranty, which covers defects with the actual shingles or roofing products. Both warranties give you added protection, so if something goes wrong—whether it’s a problem with how the roof was put on or an issue with the materials—you’re covered for repairs or replacement according to the terms of each warranty. Be sure to ask for details about what’s included and how long your specific roof is covered.
The roof maintenance package
What is included in your roof maintenance package and how does the loyalty discount work over time?
The roof maintenance package covers yearly roof inspections, regular gutter cleanings, and repairs for minor roof issues up to 20 square feet—all for $18 a week. If you notice a small problem, like a leak or some missing shingles, just call, and it gets fixed as part of the package. Right when you sign up, you get 10% off any roof or other service, then after three years, that discount goes up to 15%. If you stay on the plan for six years, you get up to 25% off a whole roof replacement. There are no hidden fees, and everything’s laid out upfront.
Other services we handle
Metal Roofing
Asphalt Roofing
Commercial TPO
Gutters
Light Commercial
